Consumer Warranty Limitations and Exclusions
Warranties are only valid in the 48 contiguous United States and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
The warranty only applies to Cozzia products and does not include any accessories or enhancements.
Field service requires pre-approval and must be performed by Cozzia’s authorized field service personnel. Field service is only available in the United States.
Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.
Damage due to shipping and handling does not constitute a defect under this warranty.
Under no circumstance shall Cozzia or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.
Cozzia’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Cozzia’s option, for the replacement of the defective part. Not withstanding the above, if replacement parts for defective materials are not available, Cozzia reserves the right to make substitutions in lieu of repair or replacement.
All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
Additional extended warranties can be purchased up to 90 days from purchase date.