A detailed description of the chair’s issue will help expedite service and repair.
Example 1: ”My chair is making a weird noise that I’ve never heard before as the backrest is moving up and down. I tried to isolate the noise by moving only the backrest and can confirm it is only when the backrest itself is moving.”
Example 2: “I noticed the kneading function is not working, so I ran the troubleshoot diagnostic in the settings option. The chair is showing an error code 07.”